Frequently Asked Questions
(FAQ)
Most pediatric visits are structured around acute concerns — what is happening right now, and how do we treat it. That model is essential, and it is not what we do.
Grove Wellness Kids was built for a different question: why is this happening, and what does this child's body specifically need to function well? Answering that requires time, advanced diagnostics, and a clinical framework that draws on both conventional medicine and evidence-based integrative therapies.
Dr. Jackie's dual board certification in pediatrics and pediatric critical care means that integrative approach is grounded in rigorous clinical training — not a departure from it.
Grove Wellness Kids is led by a board-certified pediatrician and pediatric critical care physician. That clinical foundation matters — it means integrative care here is built on the same diagnostic rigor and evidence standards as conventional medicine, not in spite of them.
Where we differ is in the questions we ask. Rather than managing symptoms in isolation, we use advanced diagnostics to identify underlying drivers — whether metabolic, nutritional, immunological, or environmental — and build a care plan around what we find.
The result is care that is precise, proactive, and specific to your child — a clinical strategy, not a trend and not a template applied to every family.
Grove Wellness Kids is built for families who are ready to go beyond the standard sick-visit model — parents who want to understand why their child is struggling, not just manage what is visible on the surface.
We are likely a strong fit if you are navigating concerns that have not been fully resolved through conventional care, or if you are looking for a physician who will take the time to understand your child’s biology and tailor care accordingly. For most families that means testing and a structured program. If testing is not indicated, we will say so at the Grove Consultation — and we will not invent a membership to fill the gap.
We are a cash-pay practice with a structured care model. Families who are the best fit are those prepared to invest in that process and engage with it actively — results here require partnership from the family, not just the physician.
If you are primarily looking for acute sick-visit coverage or a general pediatrics home base, we are likely not the right fit — and we will tell you that directly during the Grove Consultation if that is the case.
Yes. Grove Wellness Kids operates on a cash-pay model. We do not bill insurance directly for physician services, which allows us to structure care around your child’s clinical needs rather than insurance limitations.
We can provide detailed superbills, which you may submit to your insurance carrier for potential out-of-network reimbursement. Reimbursement is not guaranteed and varies by plan — we recommend contacting your carrier directly to understand your out-of-network benefits.
Many families use HSA or FSA funds for both physician services and lab fees, and we encourage you to explore that option if it is available to you.
Laboratory testing is also cash-pay. When testing is indicated, it is quoted as a lab bundle — the kits plus physician interpretation — before anything is ordered. In The Whole Child Reset™, a foundational lab bundle is packaged with the program. The Rooted Care™ membership is the ongoing physician relationship; lab kits are not part of the membership fee. Further testing during care is quoted the same way, as a lab bundle, and reviewed at a visit already on the plan. Supplements and prescriptions are always separate.
Expected investment is reviewed at the Grove Consultation.
Many of the families we see have children who have been through extensive conventional workups, carry one or more diagnoses, or have symptoms that have persisted despite appropriate standard treatment. That history is not a barrier here. It is context — and it informs how we approach the diagnostic process and where we focus.
Conditions and concerns we commonly evaluate and support include:
Digestive and gut health concerns — reflux, constipation, bloating, and food sensitivities
Neurodevelopmental concerns — ADHD, attention struggles, and behavioral challenges
Immune concerns — recurrent infections, chronic inflammation, PANS/PANDAS, and mold exposure
Eczema, asthma, and allergies — flares, seasonal reactivity, and airway inflammation
Mood and sleep struggles — anxiety, mood dysregulation, and disrupted sleep
Growth and metabolic concerns — fatigue, nutrient insufficiency, and metabolic imbalances
Dr. Jackie's background in pediatric critical care means complex, layered clinical presentations are familiar clinical territory. We are comfortable holding that complexity, working alongside existing specialists, and contributing a distinct diagnostic lens to a picture that may not yet be complete.
If you are uncertain whether your child's situation is within our scope, The Grove Consultation is the right place to explore that together.
We see children from 6 months through 18 years. Our approach is adapted to each developmental stage — whether you are navigating early childhood gut and immune concerns, school-age neurodevelopment, or the hormonal and metabolic shifts of adolescence.
The Grove Consultation is your entry point into Grove Wellness Kids and the starting point for everything that follows.
This is a dedicated one-on-one visit with Dr. Jackie — unhurried and comprehensive. We will review your child's full health history, your family's primary concerns, and any prior workup or records you bring. If you already have outside or direct-to-consumer labs, send them before the visit so they can be part of that conversation. The goal is not to arrive at a diagnosis in a single session, but to establish a clear clinical picture and determine whether advanced functional testing is indicated and what that would look like for your child specifically.
By the end of the consultation, you will have a defined sense of the clinical questions we are asking, a preliminary sense of direction, and a clear understanding of what a care pathway at Grove Wellness Kids would involve — including next steps, expected investment, and timeline.
There is no obligation to proceed beyond the initial consultation. It is designed to give your family the information you need to make that decision with clarity.
After the Grove Consultation, Dr. Jackie names the path. There is no obligation to continue.
Most families who need testing and structured care enroll in The Whole Child Reset™ — twelve weeks, three physician visits, and a protocol launched from the child’s own data. A foundational lab bundle is packaged with that program. Any further testing is quoted as a lab bundle before it is ordered and reviewed at a visit already on the plan.
When the twelve weeks end, families who still need a physician on the plan move into Rooted Care™ — the single ongoing membership. Rooted Care is the physician relationship: protocol and prescription management, lab strategy, portal messaging, and visits at the cadence the child’s plan actually requires. Lab kits are not part of the membership fee.
Every phase of care is purposeful. There is no indefinite follow-up without a clinical rationale for it.
Rooted Care™ is the ongoing membership at Grove Wellness Kids. It is for the child whose plan still needs a physician’s hand after the Reset — or for the child who already has an active protocol that requires management.
It includes physician visits, secure portal messaging, active protocol and prescription management, lab strategy directed by Dr. Jackie, and member pricing in the dispensary. Visit frequency is set by the clinical work still required, not by choosing a lighter or heavier tier.
Lab kits and specialty panels are quoted separately as a lab bundle when they are indicated, and reviewed at a membership visit already on the plan.
Rooted Care is not a wellness club and not a lighter alternative to the Reset. It is how the plan stays in motion.
Testing is used when it will change the plan — not as a default purchase.
When it is indicated, we use advanced functional lab work to build an objective picture of your child’s biology, then build care around what we find. Core testing areas include gut microbiome analysis, organic acids, micronutrient status, environmental toxin burden, inflammatory markers, food sensitivities, and hormonal patterns, among others. We work with a curated panel of specialty lab partners chosen for their clinical rigor and pediatric relevance — including Tiny Health, Genova, and Mosaic Diagnostics.
When testing is ordered, it is quoted as a lab bundle — the kits plus physician interpretation — before you decide. In The Whole Child Reset™, a foundational lab bundle is packaged with the program. Additional or more targeted testing during care is quoted the same way and reviewed at a visit already on the plan, not as a separate review appointment.
Testing is designed to be as accessible as possible. Depending on the panel, labs may be completed at a local draw site or through an at-home collection kit. Results are reviewed directly with you — never dropped into a portal without context.
There is no standardized panel applied to every patient. Testing is ordered when it will change the plan — not as a requirement to belong to the practice.
Every recommendation at Grove Wellness Kids begins with data. We do not apply generalized protocols — interventions are built from your child's specific diagnostic findings, which means dosing, sequencing, and product selection are all individualized to their physiology and developmental stage.
Dr. Jackie's dual board certification in pediatrics and pediatric critical care provides the clinical foundation for that decision-making. Integrative recommendations here are held to the same evidence standard as conventional ones — if the evidence does not support an intervention for a child, we do not recommend it.
We also monitor. Follow-up labs and clinical check-ins are built into the care model specifically to assess response, catch anything unexpected, and adjust accordingly. Safety is not assumed — it is tracked.
When clinically indicated, we provide highly curated, pharmaceutical-grade supplement recommendations through our Fullscript online dispensary — offering seamless ordering and direct home delivery.
Every recommendation is individualized to your child’s specific clinical findings, with a focus on purity, potency, and pediatric-appropriate formulations.
Families in The Whole Child Reset™ and Rooted Care™ receive member pricing in the dispensary. Supplements are billed separately from physician services.
All between-visit communication is managed through the secure patient portal. This is where you will send messages, review lab results, and manage appointments — everything in one place, with a documented record of your child's care.
We ask that families allow up to 48 business hours for portal responses. Messages received after hours, on weekends, or on holidays will be addressed on the next business day.
For concerns that feel time-sensitive but are not emergencies, the portal is still the right channel — please mark your message accordingly and we will prioritize it.
For urgent or emergent concerns, please contact your child's primary care physician or go to the nearest emergency department. Grove Wellness Kids is not structured for acute or emergency care.
No. Grove Wellness Kids does not replace well visits, vaccines, or acute care.
Yes, and we encourage it. Grove Wellness Kids is designed to work alongside your child's primary care physician and any specialists already involved in their care — not to replace them.
With your written authorization, we are glad to share relevant records, care summaries, and lab findings with other members of your child's care team. Clear communication across providers leads to better outcomes, and we take that seriously.
If a finding falls outside our scope or warrants specialist referral, we will say so directly and help coordinate next steps.
This is one of the most important questions a family can ask — and one that deserves an honest answer rather than a reassuring one.
Functional medicine works at the level of underlying biology. That means the timeline for meaningful change is measured in weeks to months, not days. Some children respond quickly once a root driver is identified and addressed. Others have more complex or layered presentations where progress is incremental and requires patience and consistency from the family as well as the physician.
What we can tell you is that the Whole Child Reset™ is structured as a 12-week program specifically because that is the minimum timeframe in which most families begin to see sustained, meaningful clinical movement — not just symptomatic relief.
We track progress systematically throughout care. If something is not working, we will tell you and adjust. What we will not do is continue a protocol indefinitely without clinical justification for it.
If you are looking for a quick fix, we are likely not the right fit. If you are prepared to invest in a process that addresses the root of what is happening, the timeline becomes worthwhile.
Your child's journey begins with The Grove Consultation. You can book online through our scheduling portal, or reach us at 786-574-4014 or hello@grovewellnesskids.com, or submit an inquiry through our Contact page. Our team will guide you through a simple, streamlined onboarding from there.



